SpinsUp Casino Accepted Deposit But Denied Bonus And Restricted Funds Need help with a complaint? AskGamblers

Personally I wouldn’t go into Roulette with just a 20 – consider some tables are minimum 1 euro/pound etc, it’ll be gone in no time. What looks like a simple chance of winning or losing, can certainly work in impossible ways and with ridiculous results too – like getting the ‘head’ 10 times in a row with that coin flip! If I can only play with $20 at a time…that’s how I am nowadays anyway…I would spend it wisely, and only on a game that I know can give me some winning chances. We’re mainly online at the forum but we do have some members who have land-base experience, maybe they can offer you some advice? I could use any advice or roulette strategy to make the most or recommendations of other games that I will win a lot.

Afi4wins

I am not comfortable being required to wager my own deposit just to withdraw it. I contacted support immediately, and the issue was escalated, however I did not receive any follow-up or update from the promotions best casinos team for several days and had to follow up myself. My deposit was accepted, but the bonus was not applied.

$100 deposit issue for account verification

• My deposit was accepted, but the bonus was not applied.
• Nobody is playing roulette to win £3.50, are they ?
• Didnt know about Intra Games Casino ,the minimum deposit is 3 euros ,so even if you are new player you can grab the 100% bonus with that 3 euros
• I got the exact same offer last week from one of their partner casinos and it had a very short window to claim the bonus, like 24h, so perhaps you missed the deadline.

In my case, the promotion was still active when I deposited. I’m pretty sure it said ‘deposit ANY amount and get an extra 100’ but there was also a max cash out attached, of only 5x the deposit so I found the offer to be pretty poor for a low deposit actually. In the end, I had to play my games with just the raw cash. It also feels comparable to being unable to return the item for a refund, and instead only being offered store credit that can only be used under limited conditions and within a set time frame. Although my case is still under review, support has already taken a position that my deposit does not qualify for the bonus.

Actually, I have checked their license and other details, but I still cannot confirm whether they are a scam or legitimate. The name of the casino is “faotex.com” 100% a scam, getting more common with hundreds popping up each month.

Afi4wins

That’s the main issue I’m trying to resolve. The way this promotion was presented is confusing from a customer perspective. Do you have screenshot of the bonus terms? So what was the reason they gave you why the bonus wasn’t applied? Hi and welcome to the forum – do you have the terms and conditions you can post please? They make it look like a normal verification step, but after you send the money they usually come up with another excuse and ask for even more.

Some casinos only require a 1x wagering on deposits, so you may want to switch over to such casinos. You may not be comfortable with having to wager your deposit 3x before any funds can be withdrawn BUT this is a STANDARD REQUIREMENT at all online casinos, so you just have to accept this fact. As Afi4wins mentioned, casinos generally require one deposit before they process the first payout. If you miraculously won some insane amount of money from a no-deposit welcome bonus, that is also a strong indicator of a scam. (Why so much?) Has anyone played in such a casino and withdrawn money from it?

If the deposited amount isn’t much, say between GBP/EUR/USD, I would simply drop the issue and play on without the bonus. The promotion clearly stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies. I got the exact same offer last week from one of their partner casinos and it had a very short window to claim the bonus, like 24h, so perhaps you missed the deadline. If a $30 minimum was required, it would have been clearer and more transparent to state that directly in the promotion rather than accepting deposits that do not qualify. In this case, the promotion stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies.